Summary:
This chapter focused on helping us to create leadership documents the accomplish our communication objectives. It starts at selecting the mediums such as text message, e-mail, memo, letter, discussion outline, chart pack or deck, and report. There are two major types of document; Correspondence and Reports. Having some plan to get good productivity whether we create the documents alone or in group. Individual document creation is composed of Analyzing and Planning, Creating and Developing, and finally Refining and Proofing. We can divide the team documents by the number of writer; the single scribe approach and the multiple-writer approach. Whether working alone or with a team, controlling versions which help us avoid some of the conflict that can occur. Organizing the content coherently focuses specifically on creating coherence when writing typical business documents by organizing the content and including the content expected by our audience. This chapter also provides this information how to conform to content and formatting expectations in correspondence (Letters, Memos, and E-mails), and including expected content in reports. Many reports serve multiple purposes such as informing, instructing and persuading. The formal report contents orderly start with letter or memo or preface, cover, title page, table of contents, executive summary, introduction, discussion, and appendix. Formatting is important in creating a professional appearance for all of your documents, correspondence and reports. It’s easier for the audiences to read. The documents should conform to the business writing standards such as Layout, Spacing and Alignment, Font type and size, Using heading, and Formatting lists.
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